What is our returns policy?

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Here at Woodland Biochar we offer a returns policy on all our stocked items. We hope you are happy with your purchase, however, if you would like to return your item, you are fully entitled to a refund up to 14 working days from the day of your delivery.

 

We ask that any returned item(s) are new, unused, in perfect condition and complete with all their original undamaged packaging with any tags still attached.

 

Unfortunately we cannot give a refund to items that have not been returned to us in a fully resalable condition.

 

If you wish to return your order then you can do this sending the item via a trackable delivery method with insurance for the full retail value of your order. We are sorry but we do not offer a free returns policy and returning orders is the responsibility of the customer. Please follow the instructions below.

 

How do I return a product?

1. Contact us with your order reference number (within the above period) to let us know that you will be returning your purchase to the brand.
2. ​We will respond with the return address
3. Package your order securely and send it back to us. You are responsible for the cost of the return shipment. We advise using a tracked service to ensure your delivery makes it back to the brand partner safely and securely. Please retain your proof of postage.
4. ​Your order will be refunded once the returned product is received and verified by ourselves. Your credit or debit card will be credited within 7 working days, excluding delivery costs. 

 

Please note that you, the customer, are responsible for the safe return of the product to us.Therefore you are liable for any mishandling of the product and damage caused from receiving the product to it being received back.

 

We ask that you consider the means of transit back to us carefully to ensure your return arrives in the condition it was received in. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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If the refund is due to shipping error or damaged goods the brand covers the cost of returning the item. If the item(s) arrives damaged or faulty, please contact us following the returns instructions above. It would be helpful to receive any photographs of damaged or faulty item(s) so we can take up any faults or damages with the courier or supplier.

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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Do you offer exchanges?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact us and follow the instructions on how to return a product.